By booking with Holistic & Sports Massage Edinburgh, using our website, or using our client portal, you agree to these terms together with our booking, cancellation, refund, gift card, membership, and privacy policies.
Our services
We provide massage and related clinic services. Treatments are offered subject to availability, therapist suitability, clinical safety, and any consultation or medical-clearance requirements.
Booking
Bookings may be made online, through the clinic, or through other clinic-approved channels. A booking is not fully confirmed until the clinic has accepted it and, where required, any deposit or payment has been successfully processed.
Pricing and payment
Prices are shown at the time of booking.
At present, the clinic is configured as not VAT registered, so no VAT is charged on current receipts unless this changes and is clearly stated.
- Deposit payments
- Full payment at booking
- Later or manual balance payment
- Membership credit
- Gift card value
- Loyalty redemption where applicable
Client responsibilities
- Provide accurate contact, booking, and health information
- Update us if your health status changes
- Complete any required consultation forms honestly
- Follow clinic arrival and access instructions
- Treat therapists, staff, and clinic property respectfully
Clinical discretion
We may postpone, amend, or decline treatment if the information provided is incomplete or misleading, a consultation, consent, or medical clearance issue needs review, treatment is not clinically appropriate or safe, or you attend late and there is insufficient safe treatment time remaining.
Client portal
If you use the client portal, you are responsible for maintaining access to your login details and using the portal only for your own records and bookings.
Reviews
Where we send a review request, it is linked to a completed booking. Internal clinic feedback and public external reviews are treated differently. External review platforms have their own rules and privacy policies.
Treatment letters
Where the clinic issues a treatment or work-adjustment letter, it is a manual clinic document based on treatment or assessment. It is not a statutory fit note, legal certification, or automated medical diagnosis.